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Shipping & Delivery

WHAT ABOUT CUSTOMS?

In most cases, they don’t apply because the total cost of the order will be small. It’s up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double-check with your local customs. Please note that import duties, taxes, and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

 HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates

LOCATION *ESTIMATED SHIPPING TIME
United States 15-25 Business days
Australia, Canada, France, Japan, New Zealand, South Korea, United Kingdom 15-25 Business days
Europe 15-30 Business days
Brazil, Mexico, Central America, South America, Asia, Africa 20-40 Business days

*This doesn’t include our 1-5 days processing time.

 DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

 MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

PROCESSING TIME

Orders usually ship the next business day. Orders placed Friday-Sunday will ship out Monday. Keep in mind: We do our absolute best to ensure that you get your order on time. Please keep in mind that our carriers provide us with an estimated delivery. Rarely, packages can arrive outside of the given timeframe. Also, delays may occur during national holidays.

TRACKING YOUR ORDER

  • Log in to your account
  • Check your order history

SHIPPING TERMS & CONDITIONS

Please note that the shipping times shown are from the date of dispatch. Once your order has shipped, you will receive an email with tracking information.

  1. Shipping may be delayed if additional credit card verification information is needed to process your order
  2. Orders placed a day prior to or during a national holiday will be subject to possible delays in shipment
  3. Orders for packages that are not accepted by the recipient will not be refunded
  4. Custombodypillow Store is not responsible for lost or stolen packages if delivery by tracking is confirmed – The customer assumes responsibility for any loss or damage of items
  5. By shopping at custombodypillow.com you agree to these terms and conditions
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